… As a junior, I didn’t serve any customers for almost 12 months, because that was the seniors’ job. Juniors weren’t allowed to speak to a customer. We had to run the messages and tidy up … The seniors at Farmers were trained in what we’d now call customer relations. The juniors were trained too. When I first went there, even though it was only for three weeks, for a sale, I had two days training before beginning in the department. I was paid to be taught where the items were in the store, how to write out dockets, how to speak to people …